Returns & Exchanges

At Dr. Reddy's Venusia, we strive to ensure your skin receives the care it deserves; however, if you are unsatisfied with your purchase, we offer a hassle-free return policy within 15 days of delivery for unused products in their original packaging.

1

Initiate Request

Log into your account or use our guest portal to submit a return request with your order number and reason for the return.

2

Quality Inspection

Ensure the product is unopened and the safety seal is intact, then upload photos of the item to expedite the approval process.

3

Pack and Ship

Once approved, securely pack the item in its original box and use the prepaid shipping label provided via email to send it back to our warehouse.

4

Refund Processing

After we receive and verify the item's condition, your refund will be processed to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing